Job Responsibilities:
- Offer technical support and assistance for incoming queries and issues related to desktop support, mobile device management, and video conferencing.
- Install and configure new IT equipment, conduct PC refreshes, set up new hire equipment, manage PC relocations, and handle the retirement and collection of devices due for decommissioning.
- Ensure proper drive wiping, maintaining chain of custody, and managing inventory.
- Resolve incidents and perform software and hardware upgrades.
- Install new hardware for clients, including monitors, docking stations, and keyboards.
- Accurately record, update, and document requests through the IT service desk system.
- Maintain professionalism while addressing service delivery and client issues in a timely manner.
- Evaluate customer-reported issues and determine the most effective solution.
- Identify and promptly escalate business and technical challenges as necessary.
Requirements:
- Minimum Diploma or Degree in Computer Science/Information Technology, or a related field.
- 2-3 years of deskside support experience
- Capable of working independently with minimal supervision.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070
