Job Description
- Handle high volumes of inbound and outbound calls
- Identify customer needs and provide solutions
- Offer information on products, services, and policies
- Update customer records and interactions in the CRM system
- Resolve complaints and escalate complex issues as needed
- Follow up with customers to ensure satisfaction
- Maintain professionalism and empathy in all interactions
- Meet performance metrics and participate in training sessions
Requirement:
- Min O Level / Higher Nitec
- Prior Customer Service / Call Centre exp
All qualified applicants, please click “ APPLY NOW”
Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122
Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599
