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Jobs in Singapore   »   Jobs in Singapore   »   Accounting / Auditing Job   »   Account Manager [After Sales Service | 5 days] [1028]
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Account Manager [After Sales Service | 5 days] [1028]

The Supreme Hr Advisory Pte. Ltd.

The Supreme Hr Advisory Pte. Ltd. company logo
  • Salary: $2800 - 3300 + $750 Transport Allowance
  • Working Days: 5 days , 8– 5.15pm
  • Location: Kwong Min Road (Boon Lay)


Job Description
Operational Support:

  • Coordinates, prioritizes, and resolves issues encountered by the team.
  • Optimizes the usage of manpower, standard time, equipment, and energy of the team.


Customer Relationship Management:

  • Escalates critical/complex issues that will impact the business and manage quality issues.
  • Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
  • Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.


Financial Oversight:

  • Forecast, monitor, and document financial performance against plan.
  • Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.


​​​​​​​Team Management:

  • Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
  • Manage a team of service technicians direct reports, and a few in-house subcontractors.


Logistics and Procurement:

  • Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
  • Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.


Contract Management:

  • Responsible for contract renewals and simple repair quotations process.


​​​​​​​Health, Safety, and Compliance:

  • Drive EH&S initiatives, create EHS awareness and monitor compliance


Performance Metrics:

  • Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins


Job Requirement:

  • Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
  • Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
  • Proficiency in Microsoft Business Central or similar tools.
  • Understanding of EH&S standards and practices is a plus for the role.


Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279


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