Job Summary
Responsible for promoting a quality program focused on patient safety, training, standards development, audits, and risk management. Monitor healthcare trends in quality, patient safety, and performance improvement. Stay updated on regulatory requirements for quality assurance and patient safety. Drive continuous service improvements through surveys, audits, and training.
Job Responsibilities
- Manage incidents, customer feedback/complaints, and implement preventive actions.
- Identify and apply improvements in service, clinical quality, and patient safety.
- Develop and conduct training to improve service standards and customer service culture.
- Track and report Quality Indicators (e.g., productivity, customer surveys, incidents).
- Assist in creating and reviewing quality management policies for compliance.
- Ensure compliance with ISO 9001 standards and maintain all relevant policies.
- Work with consultants to achieve and maintain certifications (e.g., ISO 9001, Bizsafe).
- Handle external communications with agencies like MOH/AIC and manage award submissions.
- Perform other tasks as assigned by the Manager/CEO.
Job Requirements
- Minimum Diploma, preferably Degree in any field.
- 3-5 years of experience in quality management, ideally in healthcare.
- Experience in quality assurance, patient safety, and PDPA.
- Knowledge of healthcare regulations and guidelines.
- Experience in Root Cause Analysis and Failure Modes Effects Analysis is a plus.
Apply now by sending your resume to [email protected]
We regret to inform you that only shortlisted candidates will be notified.
Ashley Loo | R2095115 | EA License Number: 99C4599
Recruit Express Pte Ltd Company Reg. No. 199601303W
