Join Our Team: Drive Digital Transformation in the Singapore Government
The Government Digital Products team is spearheading the digital transformation of the Singapore government. We design and develop software applications that enable government agencies to better serve the people of Singapore. We're looking for a highly motivated and outgoing individual to join our team as a Client Engagement Manager.
About the Role
As a Customer Success Manager, you will play a crucial role in driving the adoption of our digital products among government agencies. Your primary objective will be to cultivate relationships with stakeholders, build a community, and promote the successful use of our products.
Responsibilities
- Engage agencies independently to drive adoption and successful use of our products
- Develop and execute marketing and outreach campaigns to build awareness
- Organize workshops, events, and webinars to deepen understanding and identify potential leads
- Act on leads to understand customer needs and advise on product solutions
- Develop and maintain resources for agencies to learn about our software
- Drive customer success by providing advice on product usage
- Collate user feedback and work with the product team to shape the product roadmap
Requirements for Success
- Minimum 5 years of experience in business development, account management, or client engagement
- Excellent public speaking and workshop facilitation skills
- Confident in engaging and cultivating relationships with clients
- Proficient in English with excellent communication and interpersonal skills
- Ability to thrive in a fast-paced and agile environment
- Experience in engagement management for public service products is a plus
- Experience in CRM, CMS, digital marketing, events planning, copywriting, and graphics design is also a plus
What We Offer
- Opportunity to drive digital transformation in the Singapore government
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Chance to work with a driven and excellence-valuing team
