Duration: 12 months contract
Working hours: Mon - Fri (Office hours)
Location: Outram Park MRT
Responsibilities
- To ensure the provision of prompt and accurate clarifications to customer queries.
- To ensure that feedback and complaints are followed-up appropriately.
- To ensure 90% of the applications are processed within five working days.
- To ensure that only applicants, who fulfil the relevant criteria, are considered for licences.
- To ensure that all queries are replied within five working days.
- To ensure that all records can be retrieved quickly upon request; and
- Make outgoing calls in reply or in response to callers who leave their numbers and request that operators call them back.
- Responsible for managing customers’ queries and feedback.
- Scrutinise the results of the various screening records in deciding on the recommendations on whether to approve or reject the licence applications.
- Analyse the applications and documents submitted to make recommendations to the relevant supervisor to approve or reject the licence applications.
- Any other ad hoc duties assigned.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
