- Ensure the continuous availability and optimal performance of the Customer Service CRM system.
- Review business requirements, provide recommendations, and evaluate solutions proposed by the Product Manager.
- Design, prepare, and execute comprehensive validation scenarios for new features.
- Collaborate with cross-functional teams including Product Management, QA, and Access
- Administrator to coordinate the testing, implementation, and successful deployment of system
- updates.
- Drive system adoption by increasing awareness and aligning with the Training team, QA, and
- Inbound leaders to promote new features.
- Coordinate with the PMO and Access Control Team to ensure compliance with regulatory requirements in specific regions.
Requirements
- Bachelor’s degree in any related discipline
- Min 5 years of experience in Customer Service Product Tools
- Experience in entire process support planning, collaboration, business analysis,market monitoring and
macro economic analysis - Effective interpersonal skills with both internal and external customers
- Advanced troubleshooting and multi-tasking skills
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile
https://sg.go.persolkelly.com/job/details/10361
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Registration ID <R1105286> (Ngiam Xinyi)
