Key Responsibilities:
- Lead and manage the HR Payment and Claims Team to ensure the timely and accurate processing of HR transactions across all institutions and departments within NUHS, including:
- Manpower Billing
- Honorarium
- Payment Processing
- Medical Claims, and other related matters
- Ensure the team consistently meets Service Level Agreements (SLA) and Key Performance Indicators (KPI) in accordance with NUHS policies and relevant legislation.
- Analyze and refine work processes to improve team efficiency and overall performance.
- Provide mentorship and coaching to team supervisors and members, fostering personal development and encouraging cross-team collaboration.
- Drive system improvement projects across the HR Group Shared Services (GSS).
- Participate in taskforces to champion HR GSS values, focusing on Quality, Service, and Efficiency.
Requirements:
Experience:
- At least 6 years of experience in HR operations, with a minimum of 3 years in a people management role.
Skills & Knowledge:
- Proficiency in HR systems (SAP SuccessFactors) and MS Office (Excel & Word).
- Familiarity with Robotic Process Automation (RPA) is an advantage.
- Extensive experience in project management.
- Strong analytical skills with a solution-oriented approach to problem-solving.
- Self-starter with the ability to manage a team independently.
- Excellent team player with the ability to excel in a fast-paced environment.
Interested candidates may apply via email to [email protected](indicating Job ID J42046 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Coen Tay Zhi Xuan (R1989334)
Scientec Consulting Pte Ltd (ScienTec Personnel) -11C5781
