Role:Desktop Support Engineer
JD:
* Install, upgrade, support and troubleshoot Windows & Microsoft Office 365
* Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
* Provide user data and application recovery
* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
* Use tools and methodologies to load, copy and customize operating system configurations for deployment
* Familiarize end users on basic software, hardware and peripheral device operation
* Take ownership and responsibility of queries, issues and problems assigned with
* Works with vendor support contacts to resolve technical issues within the desktop environment
* Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
* Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
* Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
* Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
* Customize desktop hardware to meet user specifications and site standards
* Need to work on 9 hours shift (Subjected to customer schedule)
* Need to support NP VIPs
* Need to be on time."
Must have Talent / Skills
"Competent softskills and written & spoken communication skills
