Responsibilities:
Client & Stakeholder Management:
- Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success
- Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders
- Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently
- A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc)
- Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service
- Ensuring that messaging is consistent and in line with your supervisor's direction, responding to client inquiries and concerns promptly, and with courtesy and enthusiasm.
- Building relationships by engaging clients in authentic, personable conversation. Take ownership of customer concerns and proactively seek to resolve them timely.
- Provide end to end service; take responsibility and accountability.
Operations:
- Responsible for the delivery of all hard services including supervision and oversight of subcontracted services
- Collaborates with Lead Technical Service Coordinator/FM to manage the budget for site including support for project works
- Promotes high level of satisfaction among client users by promptly responding to their service requirements.
- Assures prompt response by other team members and selected contractors to exceed customer expectations at all times
- Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellence in customer service and delivery
- Management of the Building Operation System (smart building management)
- Understanding of the critical MEP systems on site including UPS, generator, fire alarm etc. with an ability to support client security teams and their systems
- Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures.
- Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.
- Develops a close working relationship with all of the vendors under
- Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
- Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
- Leads monthly management meetings with relevant vendors
- Collaborate with other Real Estate and Workplace Services (REWS) functions to ensure the delivery of major/minor capital works projects
- Must be prepared to be on call and work out of normal working hours where applicable
Finance
- Ensure that annual capex & opex budgets are prepared within the required timescales and relevant commentary is provided
- Manage overall project dependencies and ensure project deliverables stay on-budget.
Health & Safety Management
- Implement and manage safety procedures to ensure the provision of a safe working environment at all times.
- Ensure compliance with statutory regulations on fire, health and safety standards (as required).
Requirement:
The person we need will know:
- Minimum 5 years of experience in control systems, controls engineering, IT and Smart buildings related field.
- Degree or Diploma in Engineering.
- Effective communication skills including verbal, written and presentation skills
- Proven ability to work effectively both independently and in a team based environment
- Experience within a fast paced multi-cultural global organization would be beneficial
- Demonstrated willingness to be flexible and adaptable to changing priorities
- Strong multi-tasking and organizational skills
The person we need will be:
- Confident, clear and comfortable communicating with diverse groups at all levels of the organisation
- Able to understand whether a high-level concise update is required or detailed analysis and insight
- Thoughtful and concise in written comms, with an eye for detail, always thinking a step ahead and aware of others perspectives
- Self motivated, high energy and a natural people person who enjoys collaborating
- Familiar with matrixed reporting lines, able to manage, prioritise and re-prioritise effectively
- Calm in stressful situations, rational and logical under pressure and adaptable to rapidly changing situations
- Goal oriented, able to maintain focus on deliverables in a high volume and high growth environment
