About the Role:
We are looking for a proactive and experienced Soft Services Facilities Manager.
In this role, you will oversee the delivery and quality of soft services to ensure a safe, efficient, and welcoming environment for both employees and visitors. You will play a key part in driving service excellence, managing vendor relationships, and ensuring compliance with industry standards, all while maintaining the highest levels of customer satisfaction. If you are a solutions-oriented individual with strong leadership skills and a passion for facilities management, this could be the role for you.
Key Responsibilities:
- Manage the daily operations of soft services such as cleaning, waste management, pest control, landscaping, and security.
- Develop, implement, and maintain service standards and operational procedures to ensure a high level of service delivery.
- Supervise and lead a team of facilities staff, providing training, motivation, and performance management to ensure service excellence.
- Foster strong relationships with external vendors and service providers, ensuring compliance with contracts and service level agreements (SLAs).
- Monitor and evaluate the quality of services provided, conducting regular inspections and audits to identify areas for improvement.
- Coordinate the response to emergency situations, including ensuring prompt action in case of facility breakdowns or safety issues.
- Manage the budget for soft services, ensuring cost-effectiveness while maintaining service quality.
- Ensure compliance with all relevant safety, health, and environmental regulations.
- Prepare reports for senior management on service performance, budget utilization, and key metrics.
- Collaborate with other departments to align soft services with broader organizational goals and requirements.
- Provide leadership and guidance in handling customer feedback and resolving issues to maintain high satisfaction levels.
What We’re Looking For:
- Minimum of a Diploma or higher qualification in Facilities Management, Business Administration, or a related field.
- At least 3-5 years of experience in facilities management, with a focus on soft services.
- Strong knowledge of soft services operations, including cleaning, waste management, and security services.
- Excellent leadership skills with the ability to manage and motivate a diverse team.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Strong communication skills, both written and verbal, with the ability to interact with stakeholders at all levels.
- Experience managing vendor relationships and negotiating contracts.
- A proactive, solutions-oriented approach with a focus on continuous improvement and customer satisfaction.
- Knowledge of relevant local regulations and compliance standards.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)
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