Responsibilities:
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline).
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
Requirements:
- Min nitec/A levels/diploma
- Customer service experience would be an advantage
If you are interested in the position, do kindly drop your most updated resume to [email protected]
Kailey Lee Jia Yueh
EA Personnel No: R24126040
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
