Facility and Experience Lead
Work Dynamics - Integrated Facilities Management
We are seeking a dynamic Facilities and Experience Lead to oversee and optimize our workplace operations. This role is responsible for managing events, soft services, security and mailroom operations to create an exceptional work environment while ensuring efficient facility management.
Key Responsibilities:
Events and Meeting Room Management:
- Manage event logistics, budgets, and vendor relationships
- Ensure seamless event delivery and positive attendee experiences
- Oversee room booking systems and ensure proper equipment maintenance
- Optimize room utilization and user experience
Soft Services Management:
- Manage cleaning, landscaping, pest control, and waste management services
- Ensure high standards of cleanliness and maintenance across the facility
- Oversee catering and vending services
Hard Services Management:
- Support preventive maintenance programs
- Support repair and replacement works as needed
Security Operations:
- Oversee security personnel and systems to maintain a safe environment
- Manage access control systems and security protocols
- Develop and implement emergency response procedures
Mailroom and Document Management:
- Supervise mailroom operations and document archiving systems
- Ensure efficient mail distribution and secure document storage
Vendor Management:
- Ensure all contractors meet required standards and SLAs
- Develop and manage budgets for all supervised areas
- Identify cost-saving opportunities while maintaining service quality
Health and Safety Compliance:
- Ensure all operations comply with relevant health and safety regulations
- Conduct regular safety audits and implement improvements as needed
Reporting and Continuous Improvement:
- Produce regular reports on facilities performance and user satisfaction
- Implement strategies for ongoing service enhancement
Qualifications:
- Bachelor's degree in Facilities Management, Hospitality, or related field
- 5+ years of experience in facilities management or similar role
- Strong knowledge of facility operations and service delivery
- Proficiency in facilities management software and MS Office suite
- Outstanding communication and customer service skills
- Experience in vendor management and contract negotiation
- Knowledge of relevant health, safety, and environmental regulations
The ideal candidate will be a proactive leader with strong attention to detail, capable of managing multiple priorities while focusing on creating an exceptional workplace experience. They should excel at balancing operational efficiency with user satisfaction across all areas of responsibility.
