Responsibilities
• Provide support requirements at customer’s site, including installation, repair, servicing, liaising, and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved.
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance.
• Diagnose and perform repairs on equipment and solutions, ensuring that relevant updates and patches are applied accordingly on-site or through remote diagnostic procedures at customer’s sites.
• Initiate escalation procedures and follow up on all open requests for allocated sites to ensure customer satisfaction.
• Manage and maintain daily operations of IT services, including the installation, configuration, and set-up of all new computer equipment.
• Establish and maintain office network accessibility and troubleshooting.
Requirements
• Degree/Diploma in Engineering/Computer Science/IT.
• Minimum of 2 years’ experience in a technical service role.
• Ability to analyze, diagnose, and resolve account service issues.
• Possess IT skills in MS Windows, desktop hardware, and network environments.
• Strong organizational and interpersonal skills, with a customer-oriented mindset.
• Effective verbal and written communication skills.
• Independent and results-oriented.
Licence no: 12C6060
