We are looking for L1/L2 Application Support Engineer to join a fast growing software company in Singapore!
- Salary up to $4,000 + AWS + Performance Bonus
- Permanent position, great working culture and environment
- Opportunity to handle FinTech/Trading platform related applications
Responsibilities:
- Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
- Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
- Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Requirements:
- 1 year of application/operations support experience
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Experience with some programming languages (HTML, JAVA) will be an added advantage
- Comfortable to work on rotating shifts (24/7 operations)
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Liew Chien Hui - R2090138
ScienTec Consulting Pte Ltd - 11C5781
