Marine Senior Service Engineer | Up to $5k | 5 Days | Boon Lay
- Working Location: Jurong Pier Road - Boon Lay
- Working Days: Monday – Friday
- Working Hours: 8:30am - 5:15pm
- Salary range: SGD 3,700 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance
Specific Responsibilities
- Standby support and 24/7 emergency call for customer support.
- Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
- Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
- Generate a service report to customer in a systematic manner.
- Investigate and handle all customers’ complaints related to product failures.
- Investigates root causes of failures and recommend solutions.
- Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
- Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
- Develop service training material, ensures all technical and training documents are up-to-date and organized.
- Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.
Qualifications / Requirements
- Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
- This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
- Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
- Candidates with equivalent professional background will be considered
- Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant
