You will mainly be responsible for:
• Performing all run activities in respect of the company's process, ensuring :
- SLA and priorities are respected
- Appropriate reaction, in line with the severity of an incident or escalation.
- Process are dully followed (service request, change, incident, problem management)
- Management of technical issues, escalations and ensuring good level of delivery
- Primary operational technical support and assist the functional support teams
- Good collaboration between various teams within ITS and also BLI
• Continuous improvement of service
- Propose improvement and solution to reduce repetitive tasks
- Improving complex operations (DRP, Migrations, Major maintenance etc.)
- Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
- Reducing time-to-market by implementing CICD pipelines where possible
- Improve and standardize existing workflow processes and framework
- Bridging the gap between Dev and Ops
• Managing knowledge within the team
- Sharing and Promoting knowledge sharing within the organization (trainings, documentations etc.)
- Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).
- Act as global coordinator main events.
- Review of major releases roadmaps
- Ensure post checks are documented, performed and report is shared
Job Requirements:
- The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.
- Experience in a banking environment is a plus.
- Minimum 3 years of experience with UNIX environments
- Minimum 3 years of experience in scripting languages such as Python, Powershell
- Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
- Experience with task schedulers such as Control-M
- Good understanding of IT ecosystems and application architectures
- Knowledge about : CICD pipelines, ITIL practices, Agile practices, Lean, Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus
Interested applicants please send your resume in MS Words format and attn it to Tan Joanna (R1104661).
Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117
