Responsibilities
- Install, configure, and upgrade computer hardware and software
- Troubleshoot and resolve a wide range of IT issues, including network connectivity, printer problems, and software malfunctions
- Audio and Video equipment Support including Health Checks
- Implement effective troubleshooting strategies to resolve issues promptly and efficiently
- Support for network issues including setup, installation and supporting the configuration as needed, testing circuits, connectivity, and validation of network equipment.
- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
Requirements
- Degree in Computer Science or related field
- Minimum 3 years of hands-on experience providing IT support in deskside, remote desktop, or field environments
- Skilled in efficient Windows OS imaging processes
- Proficiency in troubleshooting network connectivity issues
- Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and routing protocols
- Prior experience in Telcom industry as Field Services Technician will be added advantage
