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Jobs in Singapore   »   Jobs in Singapore   »   Executive Assistant Manager (EAM)
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Executive Assistant Manager (EAM)

AccorHotel

AccorHotel company logo

The incumbent is in charge of boosting the Commercial Performance and plays a crucial role in driving revenue and ensuring the hotel’s financial and business objectives are met and everything is financially sound. Here’s an outline of their scope of work:

How your day looks like:

Strategic Planning and Revenue Growth

  • Develop and implement strategies to maximize revenue across all departments (rooms, food and beverage, events, etc.).
  • Analyze market trends, competitor performance, and demand patterns to adjust pricing and promotions.
  • Provide regular updates on sales performance, operational metrics, and financial results.
  • Collaborate with the Revenue Management and Sales teams to optimize pricing, distribution, and inventory strategies.

Sales Oversight

  • Work closely with the Director of Sales and Marketing to ensure effective campaigns and promotions align with the hotel’s business goals.
  • Drive initiatives to attract and retain key accounts and business partnerships.
  • Evaluate the success of sales and marketing efforts and recommend improvements.            

Operational Leadership

  • Oversee the performance of commercial departments (e.g., Sales, Marketing, Events, and Reservations).
  • Ensure alignment between operations and the overall commercial strategy of the hotel.
  • Identify opportunities for operational efficiencies that enhance profitability.
  • Special projects champion to elevate Guest Satisfaction and improvement of process.
  • Act as the General Manager’s representative in their absence, providing strong leadership and decision-making support.         

Financial Performance Monitoring

  • Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), GOP (Gross Operating Profit) and occupancy rates.
  • Prepare and present regular financial and performance reports to senior management.
  • Identify underperforming areas and create actionable plans to address them.

Customer Experience and Brand Alignment

  • Ensure that commercial strategies are aligned with delivering an exceptional guest experience.
  • Maintain consistency with brand standards while adapting to market-specific needs.

Team Development and Leadership

  • Guide and support department heads, ensuring alignment with the hotel’s objectives.
  • Mentor and develop team members to build a high-performing commercial team.
  • Foster cross-department collaboration to achieve business goals.

Stakeholder and Owner Relations

  • Act as a liaison between the hotel management team and stakeholders/owners to communicate performance and strategies.
  • Address stakeholder feedback with actionable plans to meet expectations.

Core Skills Required:

  • Strong understanding of revenue management, sales, and marketing principles.
  • Analytical and strategic thinking skills.
  • Excellent communication and negotiation abilities.
  • Leadership and team-building capabilities.
  • Ability to adapt to changing market conditions and implement innovative solutions.

This role is highly dynamic and central to a hotel’s financial success, blending operational leadership with a focus on strategic growth and guest satisfaction.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

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