Job Description:
- Keep a record of accounts receivable, and subsequently issue invoice and statement promptly. Chase payment whenever it is not received on time. Control exposure to bad debt losses
- Reply to all the customers’ inquiries relating to the payment terms and request for special billing.
- Responsible for timely and accurate billing of all group master accounts.
- Responsible for posting daily City Ledger payments, and balancing of the daily audits. Process all advance deposit refunds and credit card refunds.
- Follow all hotel policy and procedure pertaining to the Accounts Receivable and Credit Policy.
- Assist in the verifications of credit worthiness of existing debtors and new credit requests, in particular the system of reference and substantiation of a debtor's standing.
- Investigate customer's credit worthiness by research through various available sources and to recommend credit approval or disapproval to the Management
- Handle all credit requests and queries from in-house guests. Set and continuously review credit limits for both In-House Guests and City Ledger Account.
- To check that the invoices collected are reflected correctly in the Daily City Ledger Posted.
- Report in the Opera system in terms of amount billed, guest name & account no. Transfer all the invoices from Front Office data to its respective accounts from the Opera system.
- Invoices must be signed by the guest except for travel agents & airlines whereby the room rates are confidential. For travel agent & airlines, vouchers covering the period of stay should also be attached to the invoices.
- Supporting checks such as outlet bills, laundry bills, room service bills & others must be attached to the invoices. If not, the officer will have to find the supporting documents from the income audit department.
- Follow up with Sales & Reservations Department if there is a variance in the room rates charged. As for the meeting & function bills, the officer has to check with the Catering Sales Dept.
- Validate all commission requests before handing over to AP for payment process. Ensure that the rates given to guests are commissionable, taking note any shortage of stay, cancellations or no-shows before approving the commission.
- Daily reconcile all credit card payments against Opera and post the corresponding credit card commission and bank charges timely.
- Understand and check that ALL Rewards are billed to and paid by Accor accurately and timely.
- Check the validity of PM rooms and follow up to clear the PM rooms on a daily basis.
- Maintain proper filing procedures & file documents into the correct folders.
- Any other ad-hoc tasks being assigned by the management.
