Client
Our client, a leading bank among the top three in Singapore, is looking for research ops to join the Group Transformation team. Blending art and science, employing design thinking and experimentation to build innovative solution that revolutionize how people live, work, and play. The Team is passionate about creating a joyful banking experience and having fun while they do it!
Job Type: 1-year contract/ subject to extension based on performance
Work Location: Central
The Role:
This unique opportunity within the Experience Strategy Team allows you to significantly impact the Bank's customer experience by driving Customer Obsession across six key markets (Singapore, China, Hong Kong, Indonesia, India, and Taiwan). You'll design, deliver, and continuously improve qualitative research training programs that empower staff to understand customer needs and drive impactful change.
Your Impact:
- Empower Bank Staff: Design and deliver engaging qualitative research training across six markets, managing the entire process from onboarding (teams in the program, includes briefing and scope of the teams’ research objective) to post-training support, including managing external trainers.
- Drive Research Excellence: Introduce and implement new qualitative research approaches, providing training where needed and ensuring best practices are adopted. This includes effective stakeholder management and project delivery.
- Showcase Success: Support the organization of events and communication strategies to highlight valuable customer insights across the bank. Data-Driven Decisions: Provide support for program data tracking and Reporting
Skills & Experience:
- Degree in Social Sciences in Sociology, anthropology, Business/Marketing/UX research.
- Minimum 5 years of experience in qualitative or UX research, demonstrating a proven ability to uncover customers' underlying motivations and needs.
- Proven experience in training and facilitating workshops for diverse audiences.
- Excellent communication and presentation skills, with the ability to engage and inspire learners and manage stakeholders.
- Proficient in PowerPoint, Excel, Figma, proactive, innovative mindset; comfortable adapting to fluid situations and embracing challenges.
To submit your application:
Interested candidates to expedite your application please this ‘Apply now’ or submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality.
We regret to inform that only shortlisted candidates will be notified.
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“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”
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