We are seeking an Assistant Manager to oversee our HR Payment and Claims team. This is an exciting opportunity for an experienced HR professional to lead a dynamic team while ensuring the timely and accurate processing of various HR-related transactions. You will play a key role in ensuring that HR processes such as payments, claims, and billing are managed efficiently, meeting both internal standards and compliance requirements.
Key Responsibilities:
- Oversee the timely and accurate processing of HR-related transactions across all institutions and departments.Key Areas: Manpower Billing, Honorarium, Payment Processing, Medical Claims, and related matters.
- Ensure the team meets Service Level Agreements (SLA) and Key Performance Indicators (KPIs) in accordance with organizational policies and relevant legislation.
- Analyze and improve work processes to enhance team efficiency and overall performance.
- Mentor and coach team supervisors and members to foster personal development, collaboration, and high team performance.
- Lead and manage system improvement projects across HR Group Shared Services (GSS).
- Participate in taskforces that promote the HR GSS values of Quality, Service, and Efficiency.
- Oversee various HR-related payments such as intercompany billing, medical claims, compensation, benefits, research grants, and internal training payments.
- Manage payments for self-funded inpatient/outpatient medical claims and research grants, including payments to doctors for research-related work.
- Handle ad-hoc payments, such as bank rejections and one-off payroll cycles.
- Lead the Claims team in processing self-funded inpatient and outpatient claims, managing medical benefits for dependents.
- Supervise a team of 2-3 junior executives, providing guidance and support for their professional growth.
Requirements:
- Minimum of 6 years in HR operations, with at least 3 years in a people management role.
- Proficiency in HR systems (e.g., SAP SuccessFactors) and MS Office (Excel & Word).
- Knowledge of Robotic Process Automation (RPA) is a plus.
- Strong project management experience.
- Analytical mindset with excellent problem-solving abilities.
- High initiative and the ability to lead a team effectively.
- Ability to thrive in a fast-paced, dynamic environment.
- Meticulous attention to detail, especially in payment allocation and claims management.
- Experience in healthcare or Shared Services contexts is a plus.
- Strong people management experience is highly preferred.
Why Join Us?
- Impactful Role: Lead a team that plays a crucial role in the smooth operation of HR processes and payments.
- Career Growth: Opportunities for professional development and coaching within a supportive team.
- Collaborative Environment: Work with a motivated team in a fast-paced environment that fosters innovation and efficiency.
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Koh Shir Ley - R1327657
ScienTec Consulting Pte Ltd – 11C5781
