Responsibilities
- Provide support for Corporate Fleet on day-to-day functions eg. registration/de-registration of corporate vehicles, follow up on renewal of fleet cards and credit card expiry date, blacklisting requests and tracking of refunds etc.
- Manage incoming phone calls and identify customers' needs to achieve satisfaction
- Provide accurate and complete information by using the Power BI system, Corporate APP portal
- Build sustainable relationships and trust with corporate customer accounts.
- Manage and address any corporate customer complaints or an issue with product or service by providing appropriate solutions and alternatives.
- Work closely with internal stakeholders, to ensure the request from corporate customers are managed and delivered on time
- Generate reports for reconciliation purposes for corporates customers
- Generate reports for senior management eg. monthly reports to MAS
- Follow up on bad debt collection from corporate customers
- Perform any other duties assigned from time to time.
Requirements:
- Excellent verbal and written communication for internal and external interactions.
- Ability to build and sustain rapport with corporates customer and stakeholders
- Capability to identify and resolve issues promptly
- Strong organisational abilities to manage schedules, files, and tasks efficiently.
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
