Job Summary:
Our client, a regional bank, is seeking a Receptionist cum General Admin to join their team. The ideal candidate will have prior experience in a banking environment and will be responsible for providing reception services as well as supporting general administrative tasks. The role requires excellent communication skills, attention to detail, and the ability to manage a variety of administrative duties efficiently.
Key Responsibilities:
Reception Duties:
- Act as the first point of contact for all visitors, clients, and employees, providing a courteous and professional greeting.
- Answer and direct incoming calls, ensuring they are directed to the appropriate department or individual.
- Manage the reception area, ensuring it is tidy, welcoming, and appropriately stocked with necessary materials (e.g., brochures, pens, etc.).
- Schedule and coordinate appointments, meetings, and conference room bookings as required.
- Handle inquiries and provide general information in a timely and efficient manner.
General Administration:
- Provide administrative support to various departments, ensuring smooth day-to-day operations.
- Manage and organize office supplies, ensuring stock levels are maintained and ordering new items as needed.
- Prepare, edit, and proofread correspondence, reports, presentations, and other documents.
- Assist in organizing company events, meetings, and training sessions.
- Maintain filing systems, both electronic and physical, ensuring records are up-to-date and easily accessible.
- Perform data entry and document management tasks in a timely manner.
- Ensure office facilities/equipment (e.g., printers, computers, telephones) are in working order and arrange for maintenance as necessary.
Requirements:
- Minimum 3-5 years of experience in a reception or general administrative role, with at least 2 years of experience working in a banking or financial services environment.
- Strong knowledge of banking operations and financial processes.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to learn new software tools as needed.
- Familiarity with office equipment (e.g., fax machines, printers, copiers) and basic IT troubleshooting.
- Strong communication skills, both verbal and written, with a professional phone manner.
- Excellent organizational and multitasking abilities, with the capacity to prioritize effectively in a fast-paced environment.
- High attention to detail and the ability to maintain confidentiality at all times.
- Ability to work independently and as part of a team.
- Demonstrated problem-solving abilities and the ability to address issues promptly and effectively.
- Strong customer service orientation with the ability to engage professionally with a diverse range of individuals.
- Proactive attitude with the ability to anticipate needs and take initiative.
EA License Number: 23C1935 | EA Personnel Number: R1551292
