Role: Project Manager
Job Level: More than 10 years of relevant experience (L4)
Role: Project Manager
Job Level: L4 – > 10 years
About Bank Technology & Operations:
Bank Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world.
We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Responsibilities:
· Overall Project Management:
- Responsible and track the quality, scope, timeline, effort (co-related to estimation, CR’s, complexity), resources (includes GTO, business, contractor, Professional Services resources as well as operations),
- Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the project.
- Identify and schedule project deliverables, milestones and required activities and tasks.
· Stakeholder Management: Work hand in hand with Business Project Managers to manage project stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment
· Scope Management: Manage all changes to the agreed scope of work Review and assess all changes and impact to timeline and ensure all changes are approved by PSC
· Project Governance: Prepare investment approval deck and manage approval of project by ITC/TPWC. Organize and facilitate PSC meetings, chair PWC meetings.
· Change management: Led enhancements estimates, timelines, scope and agile delivery to quarterly releases as project manager
· Risk and Issue Management: Manage overall project risk, track risk aging, work through escalations, change governance and related issues. Implement the risk mitigation plans.
· Process Adherence: Partner with relevant stakeholders in ensuring that the system development methodology is followed and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach
· Project Reporting: Measure, monitor and report progress to stakeholders at various levels of organization across the enterprise with the right quality, consistency in content. Implement project communication plan and review status reports prepared by project personnel and modify schedules or plans as required
· Client focussed: Drives decision making and delivery outcomes through client lense
Requirements:
Technical Skills & Experience
· Bachelor’s degree in IT, business, finance, or equivalent.
· At least 15 years experience in project management in banking, financial, consulting industries with proven track record.
· Good problem solver and stay on top of the project risks and issues till closure.
· Good team player and is able to exercise formal and informal ways to lead the vertical teams in achieving the common project targets.
· Excellent presentation skills and able to front with the senior stakeholders at C level.
· Passionate, diligent, and resilient individual with ability if thrive in ambiguity.
· Previous exposure to Channels & APIs including internet banking, mobile, API and H2H knowledge will be advantages.
· Good to have PMP, Prince2, Agile certification.
Education
· Bachelor's degree in computer science, engineering or similar domain
Related professional/technical qualification will be advantageous although not mandatory
Key Domain/ Technical Skills:
· Client onboarding experience, either in product owner, manager, or T&O equivalent roles
· External API functional and technical experience, regional API rollouts.
· Performance metrics and challenges in past projects either at banks, Fintech or eCommerce org
