Be a part of something BIG!
As the Senior Manager for Unix & Linux Services, you will lead a team of Subject Matter Experts (SMEs) in managing, maintaining, and optimizing the organization's critical Unix and Linux platform and infrastructure. This role combines strategic leadership with hands-on technical expertise to ensure the reliability, scalability, and efficiency of key systems and services.
- Operational Excellence: Overseeing day-to-day operations, ensuring seamless support for Unix & Linux environments, and driving improvements in service reliability.
- Technological Advancement: Enhancing the team’s technical capabilities by adopting innovative solutions and implementing automation to minimize repetitive tasks.
- Incident and Problem Management: Acting as the Recovery Lead during major incidents, driving root cause analysis, and fostering a culture of proactive problem resolution.
- Collaboration and Coordination: Partnering with other IT departments and stakeholders to align infrastructure strategies with business goals, ensuring smooth integration and operation of services.
- Your leadership will guide a team responsible for managing the infrastructure technology stack, including operating systems and compute platforms, with a focus on building a resilient, future-ready foundation that supports organizational growth.
Make an Impact by:
- Lead and manage a team of Subject Matter Experts responsible for the infrastructure and platform technology stack, focusing on operating systems for compute infrastructure. Ensure maximum service reliability and efficiency by driving automation to reduce manual and repetitive tasks.
- Serve as the primary escalation point for 24/7 operational support for compute infrastructure, Unix, and Linux operating systems across both on-premises and cloud environments.
- Define and enforce infrastructure build and operational standards, driving initiatives to enhance automation, monitoring, fault tolerance, and scalability within the infrastructure team.
- Act as the Recovery Lead during major incident management calls for the Unix and Linux team, ensuring swift resolution, conducting thorough root cause analyses, and driving the team’s problem management processes.
- Champion Site Reliability Engineering (SRE) and DevOps methodologies, leveraging modern technologies, platforms, and tools to improve system performance and operational workflows.
- Demonstrate expertise in understanding complex systems, anticipating potential issues, and developing effective risk mitigation strategies to ensure operational success.
- Develop and implement IT policies and systems to support organizational strategies, continuously identifying opportunities to improve operational efficiency and productivity.
- Assess IT security and compliance risks, representing the team during external and internal audits to ensure adherence to standards and best practices.
- Act as a player-coach for the team, fostering a culture of continuous improvement while mentoring SMEs to address challenges proactively and enhance BAU system performance.
Skills for Success:
- Degree in computer science/ Information Technology
- A minimum of 15 years of experience in managing enterprise-level IT infrastructure, with a proven track record in overseeing complex, mission-critical environments.
- At least 5 years in a leadership role, managing a team of Unix & Linux Subject Matter Experts (SMEs) within an IT organization, responsible for 24/7 production support and infrastructure engineering.
- Demonstrated expertise and hands-on proficiency in operating systems technologies, including but not limited to Red Hat Enterprise Linux (RHEL), Windows, AIX, and Solaris.
- Proven experience in managing 24/7 operations teams, with a strong emphasis on incident resolution, service reliability, and adherence to ITIL practices.
- Solid understanding of ITIL frameworks, with the ability to implement best practices to improve operational efficiency, service delivery, and overall team performance.
- Strong leadership and communication skills, with a demonstrated ability to build and lead high-performing teams in a fast-paced, dynamic environment.
- Experience in fostering a culture of continuous improvement, driving automation initiatives, and enhancing monitoring and fault-tolerance within infrastructure services.
- Hands-on experience with cloud platforms and hybrid infrastructure models is a plus, showcasing the ability to manage on-premises and cloud-based systems effectively.
- A track record of successful collaboration with cross-functional teams and stakeholders to align infrastructure strategies with organizational goals.
