Responsibilities:
- Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
- Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary.
- Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
- Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
- Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
- Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
- Communicate and coordinate with internal and external stakeholders to address operational challenges.
- Assist in preparing reports and metrics for internal reviews and meetings.
Requirements
- Diploma or Bachelor’s degree
- 1 to 3 years of experience in customer service or support, preferably in a channel operations environment.
Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
