Job Description:
- Receive and handle inbound customer orders, queries and complaints (via hotline)
- Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Maintain up-to-date information on processes, products, price lists, etc.
- Liaise with respective operations team for issues, follow-up and actions
Job requirements:
- Min Nitec and above
- Have Call centre exp/ Customer Service or Have order processing exp
All qualified applicants, please send in your resume to:
Jacqueline Fong Hsin Ting (R21103226)
Recruit Express Pte Ltd
Company Reg. No. 199601303W
