Responsibilities
- Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
- Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
- Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
- Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
- Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
- Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
- Communicate and coordinate with internal and external stakeholders to address operational challenges.
- Assist in preparing reports and metrics for internal reviews and meetings.
Requirements
- Diploma or Bachelor’s degree
- 1 to 3 years of experience in customer service or support, preferably in a channel operations environment.
- Strong organizational, time management, and multitasking skills.
- Strong communication and problem-solving skills, with a proactive attitude.
- Familiarity with CRM systems and support tools is an advantage.
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
