The Opportunity
- Opportunity to work with MNC Client
- 5 days' work week, Office Hours
- Working location: West
We are looking for a ServiceNow Operations/SRE Engineer to join our Global Operations team and assist with operations for our ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user report.
Key Responsibilities and Activities:
- Operations Support
- Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..
- Ensure proper Platform Administration and admin requests OLA fulfillment.
- Assist in troubleshooting issues and errors within the ServiceNow platform.
- Weekly report to our Global Operation Group leader.
- Contribution to SRE (Site Reliability Engineering) activities:
- Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
- Contribute to Definition and Documentation of processes or how-To as knowledge base articles.
- Project involvement
- Actively participate in ServiceNow implementation and integration projects.
- Contribute to the testing and quality assurance processing during project rollouts.
- Training
- Conduct regular training sessions for employees and contractors.
- Maintaining knowledge base articles for end users.
- RampUp:
- Ramp Up Knowledge in ServiceNow Platform technology
- Become a Certified System Administrator
Qualifications:
- Bachelor’s or master’s degree in information technology,
- Experience in Systems / Operations / IT.
- Knowledge of programming languages like JavaScript
- Java better to have
- Development for Automation
- Knowledge in Security
- Basic knowledge of ITSM principles
- Experience in IT project management, DevOps/Agile
Preferred Skills:
- Excellent analytical and problem-solving skills.
- Strong communication and organizational abilities.
- Ability to document processes, configurations, and user guides clearly and effectively.
- Familiarity with HTML, CSS, and web services (REST, SOAP) is beneficial.
- ServiceNow certification (eg. ServiceNow Certified System Administrator)
We Offer:
- Opportunities for professional development and certifications.
- A dynamic and supportive work culture.
Next Step
Prepare your updated resume and expected package.
Simply click on 'Apply here' or email to [email protected] to drop your resume
All shortlisted candidates will be contacted.
Prasant Sirohi
EA Licence Number: 91C2918
Registration Number: R22106307
