Process Governance:
· Establish, document, and maintain robust service delivery processes.
· Ensure compliance with all relevant internal and external policies, procedures, and regulations.
· Conduct regular process reviews and audits to identify and mitigate risks.
· Develop and implement process improvement initiatives to optimize service delivery.
Risk Management:
· Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.
· Develop and maintain a risk register for DCS services.
· Ensure appropriate controls are in place to manage identified risks.
· Support regular DCS systems risk assessments, compliance audits and reviews.
· Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.
Budgeting & Financial Management:
· Develop and manage the DCS service budget.
· Monitor and control service costs to ensure they are within budget.
· Prepare financial reports and analyses for management review.
Stakeholder Management:
· Build and maintain strong relationships with stakeholders.
· Communicate effectively with all levels of the organization.
· Proactively identify and address stakeholder concerns.
- Degree in Information Technology, or a related field.
- Experience in IT service management or in Tech Risk with a focus on governance and control within an IT enterprise environment
- Relevant industry certification (e.g: ITIL, Six Sigma, COBIT)
- Solid writing, documentation, interpersonal and communication skills.
- Experience in the areas of Risk Management, IT audit or IT security is an added advantage
- Prior working experience in banking or financial institutions would be an added advantage.
Good understanding of MAS or APAC financial regulators technology risk guidelines or mandates would be valuable.
Working days- Monday - Friday
Working hours-9:00 am to 6:00 pm
- Performance Bonus
- Travelling Allowance
- Mobile Allowance
- Medical
- Insurance
