COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Overall Coordination and Administration
- Monitor and maintain the IPM/IDG inbox, ensuring that all student queries related to the IPM program are addressed in a timely and professional manner.
- Serve as the primary point of contact (POC) for communication with students regarding their program milestones and academic progression.
- Regularly communicate with students through various channels (e.g., email, phone, meetings) to provide updates, address concerns, and ensure continuous engagement.
- Send out timely updates to students regarding important IPM/IDG-related news, announcements, and deadlines.
- Ensure that all students experience a smooth learning journey throughout their tenure in the IPM program by proactively managing any issues or challenges that may arise.
- Foster a positive and engaging learning environment for students, addressing feedback and concerns promptly.
- Communication and Reporting
- Assist in coordinating follow-up actions from committee meetings and ensuring that recommendations are effectively implemented.
- Assist the Programme Coordinator in preparing and supporting the quarterly IPM Curriculum Committee meetings, ensuring that all relevant materials and updates are provided.
- Enrollment and Admissions
- Manage the admissions process, including reviewing applications, conducting interviews, and collaborating with relevant stakeholders to assess and select candidates for the IPM program.
- Assist in preparing and sending offer letters to selected candidates, maintaining consistent communication with applicants throughout the admissions process.
- Ensure seamless graduation processes by coordinating with the Registrar's Office and other relevant departments to finalize student graduation requirements and ensure all processes are completed accurately and efficiently.
- Diploma or degree with at least 3-5 years of relevant work experience.
- Familiar with operations in the education sector.
- IT-savvy and proficient in Office 365.
- Proficient in using Learning Management and Training Management System portal is an added advantage.
- At least 1 to 2 years organising events in the education sector.
- A resourceful style with the ability to work independently, take initiative and manage multiple tasks and projects as well as to be a team player who is eager to collaborate with others.
- Meticulous, has an eye for detail and appreciates the value and need for thorough planning and good documentation.
OTHER INFORMATION
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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
