Main responsibilities
- Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of workarounds. Effective coordination of stakeholders during significant incidents.
- Clear and timely communication to users, senior management, and other IT stakeholders.
- Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact. Escalating requests when necessary while remaining the primary point of contact for the user.
- Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests.
- Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis.
- Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement.
- Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.
Technical
- Basic knowledge of Java, PL/SQL & Linux.
- Good knowledge in Linux / Unix platform and database management systems( SQL, Oracle, Sybase, BigData…..), PL/SQL, Middleware (E.g. MQ Series), File Transfer (E.g. CFT) and batch/Job Scheduling (Autosys/Control-M).
- Experience with automation frameworks and libraries.
- Proficiency in scripting languages (Python, Shell script, PowerShell, SQL…)
- Valuable exposure to tools & technologies like Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, Gitlab, MQ Series
- Experience in DevOps tooling (GIT, Maven/Graven/Nuget/Ansible, Jenkins…)
- Experience with Docker/Kurbernetes
- ITRS Geneos monitoring
Next Step
- Prepare your updated resume and expected package.
- Simply click on 'Apply here' or email to [email protected] to drop your resume
- All shortlisted candidates will be contacted.
Tamanna Bilandi
EA Licence No. 91C2918
Personnel Registration No. R2096241
