Responsibilities:
- To ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
- Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes.
- Plan, implement and support Patch Management and Software Distribution services.
- Provide administration of back-end infrastructure services with focus on PC Imaging.
- Support desktop and server related escalations pertaining to Workplace Management tools issues.
- Perform Quality Assurance testing for changes to endpoint devices.
- Contribute to the streamlining of daily operational processes, such as automations.
- Ensure smooth running of daily operations.
- Update and maintain proper documentation and reports.
- Any other ad-hoc duties as required or assigned.
Requirement:
- Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System.
- At least 2 years of experience in end to end operations management experience which
includes configuring, upgradation and resolution related to Wintel infrastructures such as Windows
Servers, OS clustering, Hyper-V and VMware Virtualization, IIS, Biztalk and other related products
and cloud services such as AWS, MS Azure. - Hands-on experience on managing environment running on server virtualization
technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server - Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices.
- Strong analysis and design background with sound documentation experience.
- Understanding of networking concepts and security best practices in AWS, Azure.
- Scripting skills in Python, Shell, or other relevant languages.
- Proficient in troubleshooting skills.
- Effective communication skills.
- Self-driven and ability to work independently.
