Job Description: Key Responsibilities: Stakeholder management
At regional level:
Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to: Collect, analyze and document business scenarios for the use of voice and chat channels Understand business interactions with clients and other external counterparties, and their expectations when communicating with BNPP Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of: Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors Technical controls around proper archiving, security and surveillance of channels
At global level:
Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks Obtain validation of APAC plans by global stakeholders through the established governance
Project management
Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks Report progress and address project risks and issues with senior management Contribute to providing regular updates in monthly steering committees and ad-hoc presentations Competencies (Technical / Behavioural) Soft Skills Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties Attention to detail to guarantee the accuracy and completeness of information presented to management Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management
Technical Skills
Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management
Fluency in Chinese Mandarin is a plus
