MAIN DUTIES AND RESPONSIBILITIES
SPECIFIC:
- Collaborate with both internal and external stakeholders to develop and implement improvement plans.
- Support relocation initiatives, including User Acceptance Testing (UAT), by coordinating with vendors and clinics.
- Contribute to the creation of training materials for relocation projects.
- Ensure timely handling of IT job requests and inquiries
- Organize weekly meetings and follow up on action items with vendors and internal stakeholders regarding the telephony project.
- Assist in the development of functional specifications, call scripts, IVR workflows, and other relevant documentation for the project.
- Oversee and support Contact Centre projects, including user acceptance testing and additional requests.
- Facilitate the transfer of knowledge and skills from physical staff to the Chatbot system.
- Continuously enhance and fine-tune the Chatbot based on user interactions.
- Analyze data to align with user needs and expectations, thereby improving overall company efficiency.
GENERAL
- Ensure that all pertinent forms, documents, and data are systematically organized, securely stored, and disposed of in compliance with policies.
- Document and regularly update the procedures for the Contact Centre.
- Maintain accurate records and compile data for submission to Management, the Ministry of Health (MOH), and other relevant stakeholders.
For interested candidates, please send your most recent and updated resume to [email protected]
WA me at http://wa.me/+6598326219 or tele me at @sallytsin
Alicia Cheong Ling Wei
R1104785
Recruit Express Pte Ltd
EA License No. 99C4599
