Process Governance:
· Establish, document, and maintain robust service delivery processes.
· Ensure compliance with all relevant internal and external policies, procedures, and regulations.
· Conduct regular process reviews and audits to identify and mitigate risks.
· Develop and implement process improvement initiatives to optimize service delivery.
Risk Management:
· Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.
· Develop and maintain a risk register for DCS services.
· Ensure appropriate controls are in place to manage identified risks.
· Support regular DCS systems risk assessments, compliance audits and reviews.
· Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.
Budgeting & Financial Management:
· Develop and manage the DCS service budget.
· Monitor and control service costs to ensure they are within budget.
· Prepare financial reports and analyses for management review.
Stakeholder Management:
· Build and maintain strong relationships with stakeholders.
· Communicate effectively with all levels of the organization.
· Proactively identify and address stakeholder concerns.
