Mandatory Skills Cisco Router
Preferred Skills Cisco Catalyst Switch, Alcatel-Lucent FortiNet Series, Palo Alto Networks Firewall, Fortinet
Manage network changes through established change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and 24/7 support.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of network devices proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the network devices; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Provide network related technical advice to customers or project team.
• Ensure the management of network infrastructure adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.
• Manage network resources and schedule for network implementation /operation activities
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams
