Working location – Funan, subsequently at UBIX
Working hours – 8.30am to 6.15pm Monday to Friday
salary - up to 4k
- Channel Operations & Issue Resolution:Ensure smooth execution of daily channel operations, including inquiries, escalations, and issue resolutions.
Act as the first point of contact for channel-related issues, providing timely resolutions or escalating as needed.
Draft responses for clearance by ServiceSG’s Service Transformation & Planning Team.
- Knowledge Management & Documentation:Troubleshoot operational problems and maintain a knowledge base of cleared responses.
- Process Improvement & Training:Collaborate with the Quality Assurance Specialist to implement process improvements.
Support training initiatives to improve team efficiency.
- Feedback & Communication:Provide insights to the team lead regarding recurring challenges and process improvement opportunities.
Communicate and coordinate with internal and external stakeholders to resolve operational challenges.
- Administrative Support & Reporting:Maintain accurate records of operations activities.
Assist in preparing reports and metrics for internal reviews and meetings.
How to Apply: Send your resume to: -->
