Key Responsibilities:
- Lead and manage a team of 13 staff members across 4 shifts to ensure seamless coverage
- Handle outpatient and inpatient registration, data entry, and billing
- Advise patients on Medisave, MediShield, private insurance, and claim processes
- Perform financial counseling and ensure timely collection of deposits
- Process insurance claims and liaise with insurers
- Address patient inquiries, complaints, and feedback regarding billing and services
- Manage cashiering duties including payment collections, refunds, and billing explanations
- Oversee administrative tasks like report generation, specialist rosters, and general inquiries
Requirements:
- Minimum 2 years of experience in patient accounts or related fields
- Strong leadership, communication, and interpersonal skills
- Attention to detail and accuracy in data processing and billing
- Ability to work in a fast-paced, rotating shift environment
- Patient-centric with excellent customer service skills
- Proficient in digital systems and software applications
