Salary: S$3,500
Working Days: Monday - Thursday 830am-6pm, Friday 830am-530pm
Location: Chinatown/Clarke Quay
Contract Period: 6 months contract
Job Responsibilities:
- Respond to survey enquiries and escalations via personalized calls and email correspondence
- Assist respondents to complete surveys using approved methodology by explaining survey objectives
- Compile, record and input data collected from completed surveys into the system
- Conduct verification to ensure completeness and accuracy of data collected
- Ensure that KPIs and service levels are met consistently via prompt follow ups
- Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes
- Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines
- Drive customer experience centre initiatives including call audits
- Guide the team to achieve the expected behavioral and efficiency standards through coaching to level up on the customer experience
- Root cause analysis to identify triggers for customer dissatisfaction and identify areas of improvement within team
- Perform service recovery and provide pro-active solutions for escalation
Identify and highlight gaps in service deliverables for continuous improvement - Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
- Handle high level email replies
- Analytical thinking process
- Able to organise, identify and/or derive reports using Excel
- Any other adhoc duties
Job Requirements:
- Singaporean
- 2 years and above of call centre experience
How to Apply:
Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.
To access our PERSOLKELLY GO Jobs App, please click on the following link:
https://sg.go.persolkelly.com/job/apply/5789
EA License No: 01C4394
EA Personnel ID: R1655869
EA Personnel Name: Chua Le Teng, Sherry
**We regret that only shortlisted candidates will be notified**
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