Responsibilities
- Manage and ensure timely deliverables by the system Maintenance Vendor; ensure deliverables conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to * PM and Ops Manager; perform project planning with the system maintenance team, Interfacing team, Infra team, etc.
- Seek Ops Manager’s approval of system changes including funding and implementation and completion of milestone, etc; consolidate and prepare submission for Performance Management Report (PMR)/ Post Implementation Review (PIR) and update * PM and Ops Manager.
- Provide analysis and consultation services to address operational issues and audit related activities.
- Oversee and participate in requirements gathering and evaluate requirements & design solutions with the system Maintenance Vendor.
- Facilitate HR systems training for users.
- Manage Service Request (SR). Responsibilities include monitoring of the SR raised and assessing impact with the system Maintenance Vendor.
- Manage System Investigation Request (SIR)/ Problem Report (PR). Track SIRs and system defects reported by users. Ensure prompt resolution is provided by the system Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.
- Monitor the progress of outstanding tasks to be completed by the system Maintenance Vendor or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme.
Requirements
- Good knowledge of information technology, especially in the areas of SAP HCM ERP.
- Good planning and coordination skills.
- Strong writing, verbal communication and presentation skills.
- Good team player, responsible and conscientious.
- Resourceful, independent, responsive and pro-active.
- Proficiency in Office productivities suites such as Microsoft Office.
- Proficiency in ARIS tool
- Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
- At least a Degree in Computer Science, Information System, Science, Engineering or Equivalent.
- At least 4 years of working experience in information technology of which at least 2 years of working experience in SAP ERP.
- Only Singaporeans
Next Step
- Prepare your updated resume and expected package.
- Simply click on 'Apply here' or email to [email protected] to drop your resume
- All shortlisted candidates will be contacted.
Tamanna Bilandi
EA Licence No. 91C2918
Personnel Registration No. R2096241
