Customer Service Executive
· Provide quality customer service support to customers over e-mail and phone.
· Handle customer enquiries efficiently and escalate issues promptly when required.
· Perform sales order management for customers.
· Perform allocation of stocks and arrange delivery for customers’ orders.
· Conduct regular meetings with customers for close communication.
· Perform problem solving to value-added customers.
· Extract and tabulate data for monthly reporting.
· Collaborate with internal teams to ensure timely resolution of customer issues.
· Promote or recommend new products to existing customers.
· Any other ad hoc tasks and projects assigned.
REQUIREMENTS
· Minimum Diploma in any field.
· At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
· Customer oriented with strong communication and interpersonal skills.
· Experience in handling customers’ inquiries and claims by emails and phone calls.
· Able to take initiative and hardworking.
· Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
· Experience in SAP will have an added advantage.
· Team player and also able to work independently.
We regret to inform that only shortlisted candidate will be notify.
EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)
