Patient Service Associate (Temp) – SOC – 6 mth Contract
• Dept: Respiratory medicine cardio dermatology endocrine, renal ophthalmology podiatric
• Must to have PSA or any relavent frontline healthcare exp. will not consider candidates without exp
• Staggered working hours, rostered (office hours 5.5days):
o 730am – 430pm
o 10am – 7.30pm
• $1700 - $3000 – depending on exp and education
• Start ASAP but got medical check up
JOB PURPOSE
Senior Patient Service Associate (PSA) will be part of the Specialist Outpatient Clinics Operations Team. He/ She will work closely with PSA Assistant Supervisor/ Supervisor, clinicians, Nursing and Allied Health teams, to ensure smooth daily clinic operations and provide excellent patient care and experience.
MAJOR DUTIES & RESPONSIBILITIES
Specific
He/ she will:
1. Perform patient service duties which may include, not limited to:
o Roving patient service duties
Be proactive in rendering assistance and training to patients in the use of self-service stations for registration or payment, patient applications, way-finding, bill/payment/Medisave claim enquires, as required
o Room assisting duties
Provide efficient assistance to clinicians during consultations in terms of chaperone, administrative duties, preparing instrument sets for procedures, etc
Relay doctor’s instructions to patient, schedule appointments, activate relevant provider ranking within the system and ensure all services are billed on a timely basis
Manage queue for clinic
o Clinical support duties
Perform phlebotomy, visual acuity, parameters taking etc as required
o Counter duties
Provide financial counselling and listing for surgeries and admissions, medication supply verification, fall risk education, etc
o Administrative duties
Manage phone calls, email enquiries, ensure clinic readiness etc
2. Be part of the team to support initiatives to work towards clinic’s KPI and provide on-the-job training for junior staff.
Interested candidates, please forward your resume to [email protected]
Recruit Express Pte Ltd (99C4599)
Consultant: Huang Jingsheng Kevyn (R1333338)
