Assistant / Manager (Service Operation & Quality), Facilities Management
Broad Function
The Assistant/Manager shall report to the FM HOD.
Lead a key function in Service Operation and Quality, focusing on contract administration, cost control, procurement, quality assurance, and FM service operation.
Responsibilities
Contract Administration & Management:
• Lead contract discussions and monitor milestones
• Review and address contractual issues
• Manage Service Level Agreements (SLAs) for service providers
• Oversee existing service and maintenance contracts
• Assist in strategy formulation for contract administration
• Collaborate with various departments on service contract development
• Expected to work with WH ALPS, finance, legal and etc department on developing of
service contracts.
Cost Control and Procurement:
• Manage FM expenditure
• Support FM procurement with ALPS
• Assist with FM OPEX & CAPEX budgets
• Oversee utilities management
• Participate in RFP/RFQ processes
Quality Assurance:
• Assist HOD in developing FM QA policies and strategies
• Oversee FM QA activities and documentation
• Investigate non-conformances and review corrective actions
• Represent FM in Internal Quality Audits
• Conduct quality system audits
FM Operations:
• Oversee the central management and documentation of Work Instruction, FM Policy,
House Rule, Tenancy Fitting Out and Reinstatement Guideline, FM department asset,
licensing & certification records. Expected to work with along FM system lead to update
documentation, where applicable.
• FM rep for Workplace Safety & Health Champion and Business Continuity Planning
• Assist HOD is organising and managing FM training roadmap.
• Oversee FM office administrative support
Job Requirement
• Degree in Building, Property Management, Facilities Management, or equivalent with at
least 4-5 years of related working experience or (Diploma with at least 7 years) in similar
portfolio for Assistant Manager role.
• Degree in Building, Property Management, Facilities Management, or equivalent with at
least 6-8 years of related working experience or (Diploma with at least 10 years) in
similar portfolio for Manager role.
• Prior working experience in healthcare setting will be an advantage.
• Prior experience in management of service provider contracts will be an advantage.
• Familiar and experience with public sector procurement governance and processes.
• Knowledge in mechanical & electrical maintenance and operations works.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)
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