Shift-work (only 3.5 days per week)
JOB SUMMARY
The job position is located at our customer site and performed in 24x7 rotating shifts as planned.
Administration, support and maintain production system and ensure their high availability, service
level agreements and customer satisfaction.
Perform system integration related tasks, such as installation, testing, analyse and troubleshooting
to draw conclusions to the project team.
MAIN RESPONSIBILITIES
Main Responsibilities:
- Support Level 1 & Service tasks
- Ensure customer satisfaction in maintenance and support
- Analyse, Troubleshoot, solve assigned tickets by the Team lead.
- Formalize corrective action plans or local workaround within the SLA
- Solve or escalate the analysis to the Level 2 support
- Communicate regularly to keep the customer informed on the progress
- Maintain components of IT infra and backend, including Hardware and Software
- Replacements of Hardware/Endpoint equipment when faulty.
- Perform site administration activities – Regular health checks on endpoints, Regular restart of
services, monthly report submission.
- Perform Preventive maintenance of servers and wide range of endpoint devices.
- Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint,
workstation, servers etc.,
- Perform OS Patching, Anti-virus update, security patching.
- Assist in Change/Service request deployment and testing.
