- HR service delivery contact for the location assigned.
- Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.
- Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
- Manage all the employee-related data entry into the HR system.
- Ensure integrity, consistency, and security of all data you deal with.
- Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
- Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.
- Actively contribute to case analysis and identification of issue trends.
- Ensure key performance metrics including Service Level Agreements (SLAs) are met.
- Generate timely and accurate HR reports for data analysis and provide insights where applicable.
- Participate in new technology implementation, system enhancements, and continuous improvement efforts.
- Update and maintain all related knowledge management documents
- Support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
- Build strong mutual trust and relationships with key stakeholders and keep regular communications with them to obtain feedback on daily operations.
- Operational management of the scope of work defined in our HR service catalogue, handling employee inquiries, HR Operations Tickets
- Contributing to global and regional HR projects
- Any adhoc duties assigned
Joy Yeow Zhi Qian
(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)
