Scope:
- Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.
- Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
- Manage all the employee-related data entry into the HR system.
- Ensure integrity, consistency, and security of all data you deal with.
- Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
- Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.
- Actively contribute to case analysis and identification of issue trends.
- Ensure key performance metrics including Service Level Agreements (SLAs) are met.
- Generate timely and accurate HR reports for data analysis and provide insights where applicable.
- Participate in new technology implementation, system enhancements, and continuous improvement efforts.
- Update and maintain all related knowledge management documents (e.g., SOPs, desktop procedures, and process workflows).
- Support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
- Build strong mutual trust and relationships with key stakeholders and keep regular communications with them to obtain feedback on daily operations.
- Support of employees and managers regarding HR queries as well as administrative implementation of those
- Operational support of specialized HR departments (HR Business Partner, Talent Acquisition, Talent Management)
- Any adhoc duties assigned
Requirements:
- Minimum Diploma/Bachelor's degree in business administration with a focus on human resources
- Minimum of 2- 5 years of experience in operational HR/Shared Service platform
- Understanding of HR technology landscape, including HRIS, payroll, recruitment, and performance management systems is ideal/advantageous
If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]
Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
