We are looking for a Rider Compensation Operations Executive to join our growing team in Operations, at the heart of the foodpanda business! Operations at foodpanda aims to improve our customer offering by bringing efficiency and improvements through a data-centric approach. This position sits under Rider Growth / Fleet Health in the local SG market. The role is split into two parts:
Strategic part
- Strong collaboration with our regional overhead and strategizing of delivery partner payment landscape
- Analyze earnings data and implement payment schemes to suggest improvements on existing setups / Identify and analyze areas of improvement in rider earnings and payments, that lead to an optimized logistics experience
- Connect key performance metrics with delivery partner earnings to drive strategic changes within the earnings setup
- Find ways to drive logistics efficiency by standardizing processes out of local markets to simplify and streamline business processes
Operational part
- Have an ear on the street and understand rider needs and want / translate these into actionable insights
- Act as a payroll partner for our fleet / Preparing data for payroll
- Bridge the gap between our shared service center for delivery partners and act on escalations on rider payments tickets
- Hands-on approach and love going into details to better understand and shape solution to our daily operational issue / Strong cross-departmental collaboration working together with other operational roles on ensuring a high quality work environment for our delivery partners
