Job Responsibilities:
- Processed customer letters and email correspondences efficiently, ensuring timely responses to requests
- Attended to incoming calls on the General Hotline, providing support and resolving customer inquiries
- Managed live chat inquiries, offering real-time assistance to customers on a variety of topics
- Addressed customer concerns regarding payment arrangements, reconnection services, and other account-related inquiries
- Ensured high levels of customer satisfaction by providing accurate information and solutions in a professional manner
Requirements:
- at least 1 year of relevant work experience in customer service or live chat
- Excellent verbal, written and interpersonal skills
Interested candidates, do submit your resume to [email protected]
All qualified applicants, please send in your resume to: [email protected]
EA Personnel Name: Audrey Chan Yu Jing
EA Personnel No: R1104782
EA License No: 99C4599
